TELEPHONE SYSTEMS AND SOLUTIONS

The ever-increasing need to reach your employees and customers using a variety of devices and media types has highlighted the importance of a centralized communications solution that grows with your business. By consolidating your organization’s telephone and network resources into a single, tightly integrated environment you will quickly discover the benefits of a Connect it Networks IP telephony solution:

  • Substantial cost savings by integrating voice, data and multimedia
  • Increased employee productivity
  • More efficient communication with customers and business partners
  • Improved system flexibility to adapt to your business
  • Scalable to accommodate future needs
  • Easier to manage multiple resources through a centralized user interface
Unified communications

The days of a single desktop computer and telephone are long gone.

The rapid growth of technology presents businesses with a unique challenge. But Connect it Networks can help you break down communications and technology barriers. Our Unified Communications solutions allow you to consolidate all of your company’s communications technologies and media types into a single, integrated user interface. This will bring significant value to your business and improve employee productivity.

  • Voice mail & unified messaging – Access all your messages – voice mail, email, SMS – through a single, easy-to-use interface on any computer or mobile device. This allows you to stay connected like never before. You can collaborate and communicate when you want, where you want, and with whatever device you want.
  • Presence – Never interrupt a co-worker during a meeting or go searching for someone to take an important business call ever again. Presence tools allow you to get an at-a-glance overview of your colleagues’ availability and ability to communicate at any given time.
  • SMS & messaging/chat – SMS and chat tools provide you with quick and effective ways to reach both colleagues and customers. They have become the de facto tools for short, real-time communiques – whether you are a Customer Service agent helping a client or you are informing a colleague about an important phone call.
  • Mobility – Business is no longer conducted solely at an employee’s desk. Whether you are telecommuting from your home office or working in a hotel while on a business trip, helping your mobile workforce stay connected with colleagues and customers has never been easier.
  • Conferencing and collaboration – A mobile workforce does not have to mean a disconnected workforce. Online conferencing and collaboration tools allow you to create virtual meetings, share files and ideas, and drive productivity no matter where you are.
  • Improved user interfaces – Reduce the amount of time required to train employees on the use of a variety of different tools by integrating them into a single and familiar user interface. This contributes to a reduction in costs and improved productivity.
Voice over IP (VoIP)

Voice over IP (VoIP) is a very flexible and cost-effective option for businesses of all sizes. Since voice and data travel through the same infrastructure, VoIP offers significant advantages over legacy phone systems, such as:

• Lower service costs – especially for long-distance calls • Less costly equipment with easy setup • Multiple DID area codes • Unlimited direct numbers • 411/711/911 services

Bring your own device (BYOD)

Employees nowadays use more than IT-issued computers to get their job done. They use their personal smartphone, tablet or notebook – and sometimes all three – to access company resources while at work, at home or on the road. This is the new reality of the modern work environment.

Connect it Networks’ BYOD solutions can help you take advantage of this trend by providing employees with secure and stable access to company files and applications from their own mobile devices – tools that they already use everyday. This not only increases productivity, but also eliminates the costly need for IT to acquire and deploy new equipment.

Contact centre

A positive customer experience is crucial in attracting new clients and ensuring brand loyalty among existing ones. With all the communications methods being used today, consumers want the ability to get in touch with you by the method they prefer – whether by telephone, email or instant message. The importance of interacting with customers with their preferred communications medium can’t be overlooked. A modern, multi-channel contact centre will improve clients’ experience and helps your company’s support staff better serve your current and potential customers.

Leverage the latest best practices and technologies to:

• Identify customer trends • Streamline contact handling • Uncover cumbersome processes • Scale for growth • Address training opportunities

Connect Teammates, Partners, and Customers to Drive Business Outcomes, Revenue and Growth.

ON-HOLD MESSAGES

Professional voice recordings

Putting a caller on hold and presenting them with silence or a generic voice mail prompt adds little value to your business and increases the likelihood of caller frustration or hangups. Those lost calls represents lost opportunities. But professionally produced on-hold messages and voice mail prompts can go a long way toward retaining incoming calls and engaging callers with information related to your company. Connect it Networks’ professional voice recording solutions include a library of royalty-free music and voice talent to customize on-hold messages and voice mail prompts. Our solutions have many applications and benefits:

  • Brand promotion
  • Greater call retention
  • Inform callers of new products and services, special offers and events
  • Provide callers with valuable company and contact information
  • Give your company a more professional image
  • Reduce caller frustration and hangups

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