In light of the Coronavirus (COVID-19). More info
Client Portal Support Contact Menu

Cloud Call Centre (Cloud CC) is a fully integrated contact center suite consisting of skills based routing, call recording for all agents, outbound dialing, and multichannel (email and web-chat) capabilities including historical and real-time reporting.


Voice Agent:

This license enables an agent to handle inbound and preview/progressive outbound voice contacts.


Multi-Channel Agent:

This license enables an agent or supervisor to handle email and web communication.



This license enables a reporting supervisor to manage agent activities and reports. A voice agent license is also required to enable a supervisor to handle inbound and preview/progressive outbound voice contacts.


Complete End-To-End Customer Service Strategies

With Avaya Contact Center, you can implement a comprehensive end-to-end customer service strategy to help make your business a customer’s first choice. This fully integrated suite delivers a variety of benefits:

Maximize the value of every interaction by delivering consistent, personalized service and identify cross selling and up-selling opportunities

Create stronger customer relationships by enabling every employee to be a customer advocate, to provide exceptional customer service across the entire business

Deliver the right service at the right level, anytime, anywhere through skills-based routing and multichannel capabilities

Increase first contact resolution by applying segmentation strategies to optimize customer handling — eliminating the need for customer calls such as: “I am contacting you again about…”

Improve employee productivity by giving them the tools they need to proactively reach out to customers to offer new opportunities or to resolve issues

Request Our Cloud Presentation