Communication is the heart and soul of every business. Effective and efficient communication is the secret behind the more successful ones. In a competitive world, no company can hope to thrive without good communication throughout. How can you provide superior service to customers when your employees can’t talk to them or each other?
Communication takes many forms but voice calls remain central to most organizations. Few enterprises can afford to ignore phones completely. It means finding the right business phone system is essential.
Types of Business Phones
Back in the day, phones meant landlines. Bigger companies used Private Branch Exchange (PBX) systems, a luxury few small businesses could afford. Along with those systems came features like auto-attendant, IVR, voicemail, etc.
Today’s phones use different technology namely Voice over Internet Protocol (VoIP). With the total VoIP market expected to cross $55 billion by 2025, it seems everyone is using it. VoIP phone systems offer choices and flexibility. Your business is not limited to using only one type of device, software or hardware. Mix and match to serve the needs of your organization – both today and tomorrow.
So what is the difference between on-premise systems and cloud-based systems?
On-Premise PBX
On-premise systems use traditional PBX hardware. The business is connected to the operator through copper lines. It requires significant investment to set up and maintain, but it was the only available option for a long time.
It had significant limitations like annual contracts, expensive feature bundles, and high call charges among others. The system was inflexible and businesses couldn’t integrate the phones with modern digital communication channels like email or messaging.
Such systems were ideally suited for large corporations with large IT departments and extensive budgets. Companies who wish to maintain control over their systems or who need to comply with regulations often opt for such systems.
Cloud-based VoIP
As the term suggests, phone services are delivered through the cloud in this option. The biggest difference between traditional systems is that they use VoIP. Instead of connecting with copper lines, SIP virtual trunks serve as the conduit for calls. These systems integrate with other enterprise tools with ease.
The vendor offers customization in terms of features and prices. The provider handles security, updates, hardware maintenance, software, and portfolio changes. Companies have different options like public, private or hybrid cloud VoIP depending on their specific requirements.
It is perfect for growing businesses without an IT staff. It doesn’t need any investment nor do you have to buy any hardware (except the phones themselves). You don’t have to worry about security, patches, software licensing, etc.
Connect it Cloud
Connect it Networks (CIN) provides an integrated telecom solution that goes beyond phone services. It serves as the foundation for unified communication suites. As an integrated solution, it brings together disparate channels into a cohesive whole. From a business perspective, you have to deal with only one vendor for all your needs.
Just as you don’t have to maintain two networks for voice and everything else, the Connect it Cloud simplifies vendor management. When something goes wrong, you don’t have to wonder who to call. Diagnosing and fixing problems won’t take ages when your vendor knows the system inside out. Vendors cannot play the blame game when all the pieces are provided by a single entity.
The Avaya Advantage
No matter what kind of system you use – whether on-site SIP or cloud VoIP – your office needs phones to make calls. While businesses rely on desk phones, the share of mobile devices is increasing by the day. When half – or more – of your workforce uses mobile devices daily, you cannot ignore them.
The Connect it Cloud allows you to integrate all types of devices within the enterprise. Your employees can use mobile phones, laptops, desk phones, and even computers for calls. But when it comes to desk phones, you need to select hardware that fulfills your business needs.
Avaya phones offer the optimum mix of features and simplicity every business looks for. When you need quality devices that are reliable, look no further. Avaya offers a wide range of devices to suit every use case. From desk phones for executives to wireless headsets for employees on the move, you can buy what your company needs.
Simplify communication with Avaya phones. Help your employees collaborate by removing the barriers to teamwork. After all, teams work better when the lines of communication are open. Reduce time-wasting tasks like setting up phones or deploying new devices. Enable virtual meetings and ad-hoc huddles with state of the art conference equipment. Conduct seminars and training sessions no matter where your employees are.
Call Connect it and give yourself the advantage today. Leapfrog the competition with a modern and sophisticated system that grows alongside your business!